Flex Pro Plans

What are Flex Pro Plans?

Pro Plans are Maintenance and Monitoring plans for your store.

Why?

Your store is your livelihood so it needs to stay up, current and secure.

All plans include monitoring. This alerts us when something goes wrong so we can fix it immediately. Without this, we rely on you to contact us.

All plans include upgrades. Since we aren't a platform (technically - remember this is what let's us stay cutting edge and allows your brand to differentiate itself), upgrades for:
  1. New features
  2. Security to keep you safe from known threats

Plans vary in:
  • How often updates occur (semi-annually, quarterly, monthly)
  • If we respond to issues over the weekend
  • Discount applied to extra development

Additional Retainers

If you want to stay completely hands off, we offer monthly retainers. We can size the retainers for your required size. The discount obtained on your Pro Plan is applied to your retainer.

If you have a question, let us know! If you would like to purchase a Pro Plan, talk to your account rep.

The state of e-commerce in 2024

Online shopping is up 18.62%. And rising.

The big boxes keep raising the bar. Small businesses must keep up.

The government imposed shutdowns are impacting those that can't do business seamlessly online.

This is the new normal. Shoppers buying patterns have changed. Do you have what it takes to stay ahead?

Start

What is Flex?

  • Is Flex a custom store?

    No, but it can be modified to be what you need.

    You don't need custom, unless you are in 0.1% of our customers. (Trust us... We have been building custom, one-offs for the past decade.)

    While it isn't custom, it can be customized in any aspect, at any level - from colors to workflows, to dashboards, to loyalty programs. Have questions - just ask.

  • Can I customize the checkout?

    Yes.

  • Is this a headless e-commerce solution?

    It can be.

    We think that is the right solution for some, but not all businesses. But we can open the Flex API on your store and act as one without restrictions.

  • What are the long-term costs?

    Infrastructure and maintenance.

    Both combined are less than platform costs, in most cases.

  • How is it priced?

    At numbers that make sense to leave platforms.

    Fixed base package. Fixed add-on features. Project based design, customizations, and imports.

  • Do I have to run my store on your platform?

    Flex isn't a platform. You can run it anywhere.

    For the nerds, we are an e-commerce framework to build stores quickly that can be customized infinitely.

  • Is this a platform?

    No.

    We find platforms restrictive for customers desiring this tier of store. If you are coming to us you don't want artificial rules holding you back.

  • Do I have to pay for it all up front?

    No.

    But it is more cost effective. We offer pay over time options. You do have to pay for all custom design and development up front. You can get the source code after your payment plan is complete.

  • Can this store be shut down?

    We make resilient stores that can be live anywhere. We can set you up with a site that fails over to another cloud (infrastucture) so we can make it difficult for those that wish to cancel you.

    You won't get shut down buy us because you own it. If you do get taken down, we can get you back up quick!

  • Do you offer discounts?

    Yes, for non-profits. And for our development cohorts.

    We do these cohorts on occasion to improve sections of our codebase. You get a store with a discount and we get to improve our code! Contact us to find out more.

Other recent resources

Headless e-commerce solutions for DTC

Is headless right for your business

Simply put, headless e-commerce is a way of separating the front-end and back-end of your e-commerce platform. As an entrepreneur running an e-commerce DTC brand, you're always looking for ways to improve. But what exactly is it, and is it worth the investment for your business?

PageSpeed: How Can You Fix a Slow Store? - Part 3

5 Tips For Getting A Faster E-commerce Site

Discover five ways to make your store (or site) faster -- and not just for the PageSpeed metric, but for your customer's enjoyment!